Sales Excelerator

You suspect that your customer processes could be improved, but you don’t know where to start. The Sales Excelerator programme can provide you with a profound insight into your processes and give you tangible handles for substantially streamlining your end-to-end customer process. Your organization may be very good at the individual sub-processes, but there is a good chance that the interfaces between these processes offer ample scope for improvement. It is precisely at these interfaces that TOTE-M seeks to optimize efficiency and effectiveness, thus achieving seamless transitions between sub-processes.

The word ‘excelerate’ is derived from ‘excel’ and ‘accelerate’. The Sales Excelerator programme seeks to improve the coordination between marketing, sales and services. This is vital, because their interaction must be both excellent and ultra-fast. The analysis and improvement process takes place from four perspectives: people, performance, platform and, of course, the processes themselves. The best results are achieved when these four Ps are treated equally in the analysis and improvement process.

On the basis of the Sales Excelerator calculation models and the performance measurements at the customer, TOTE-M can make a realistic estimate of the feasible cost reductions and/or revenue increases. This is why we also work with a performance-related fee: if the result at the end of the programme is lower than our estimate, you pay less; if it is higher, you pay us a bonus. We are happy to share the risk, because our experience shows that Salesexcelerator leads to substantial revenue increases.