Was het een dag zoals de naam voorspelde: te veel sessies, te veel informatie, te veel leveranciers op 1 dag?
Een event zoals er regelmatig events zijn: sprekers, paneldiscussie, keynote speaker om bezoekers de hele dag vast te houden, morsig tapijt en broodjes die er chiquer...
Organisations often are governed by processes and procedures which make sure everything is done in a correct manner and nothing important is forgotten. How and why these processes and procedures turn into learned behaviour that is hard to overcome, is illustrated by the following experiment carried out by Stephenson (1967).
Ten monkeys are living...
Op 6 april waren mijn collega's en ik in Londen bij de lancering van het boek 'BOLD' van onze CEM-partner Shaun Smith. Ruim voor de terugreis waren we op London City aanwezig. We hadden niet alledrie dezelfde vlucht. De mijne was een uur later dan die van hen. Bij het inchecken informeerde ik dan ook bij de check-in balie of ik op de vlucht van...
Kees | 18-04-2011, 16:47 | 2 reactie(s)
Last Wednesday we were in London at the launch party for Shaun Smith' and Andy Milligan's book BOLD. This book is about the people behind 14 very successful brands and why their brands stand out. There's a lot more to tell about the book, since it is connected to an iPad app. If you want to know more read this.
On the way back at London...
In a recent Dutch blog @EllenFaxion stated ‘what organizations build up with marketing and social media, they destroy in the contact center’ to summarize her impression of our Performance Customer Interactions 2011 research on inhouse and outsourced contact centers in English and Dutch presented on the March 17 Event...
annemiek | 28-03-2011, 12:43 | 4 reactie(s)
WNL De Avondspits op Radio 1 was aanwezig bij het Performance Customer Interactions 2011. Zij deden verslag ondermeer met een interview met Katja van Wel, die de resultaten van het onderzoek net had gepresenteerd.
#PCI11 was de hashtag in Twitter voor tweets over het Performance Customer Interactions 2011 Event van 17 maart. Dit was het...
Since 2006 the TOTE-M Maturity Model has evolved over the years. It has been a source of inspiration for many companies. Here is the current status (click to enlarge):
Did you know that Erlang whose workforce planning solutions are being used in many contactcenters all over the world has his own temple? He's declared Erlang God and his temple is located in Ping Yao, China.
