Trusted partner network

TOTE-M works together with renowned independent parties. This means that you can purchase a full range of services that cover all aspects of customer management and are provided by partners who have a shared philosophy and are on exactly the same wavelength.

• Smith+co, Shaun Smith Customer Experience Consultants (London): TOTE-M is exclusive partner for the Netherlands and Belgium and licensee of the CEM methodology of smith+co.
• G-CEM, Sampson Lee (Shanghai): TOTE-M is exclusively for the Netherlands and Belgium licensee of the G-CEM methodology for the ‘branded experience’.
• RSM Erasmus Universiteit, Prof. Dr. B. Wierenga, professor of Marketing: research partner in the fields of CRM and CEM.
• Nyenrode Business University, Prof. Dr. Ed Peelen (professor Direct Marketing/CRM): partner at Masterclasses, Marketing relating to CRM.
• VU Amsterdam, Prof. Dr. Ger Koole (professor Optimisation of Business processes): partner at Workforce Optimisation.
• ?NEXT! Coaches: Since August 2008, TOTE-M has been the half-owner of ?NEXT! Coaches. Originally established by Guido Thys, ?NEXT! Coaches helps organizations to improve themselves by coaching their directors, management and staff to develop new value propositions in new ways.
• Customer-i: partner at b-2-b customer experience research.