TOTE-M and G-CEM enter into partnership
TOTE-M and G-CEM (Global Customer Experience Management) – the Shanghai-based world leader in the field of customer experience management (CEM) research– have recently entered into a partnership. This partnership includes CEM evaluation, CEM expertise & benchmark services, CEM process modelling, X-VOC research studies and CEM innovation. The collaboration offers excellent opportunities for both parties, as it will enable them to raise their individual expertise to a higher level and to serve their customers in a manner not previously possible.
Sampson Lee, founder and director of G-CEM: ‘This partnership combines two prominent organizations with complementary fields of operation and a similar ambition to create effective “experiences”. TOTE-M has considerable experience with a very diverse group of clients, is universally respected in the Benelux countries and has an enthusiastic vision of growth. We are delighted that, thanks to this collaboration, we together with TOTE-M will be able to seize important opportunities in the current market.’
Sampson Lee has developed three CEM methodologies that help companies to realize effective customer experience. ‘We are able to deploy our unique methodologies and tools to enter into profitable relationships with various companies. This partnership is in line with our worldwide strategy of growth through collaboration with the best partners in the world. In this way we ensure that our CEM methodologies are performed and implemented as intended and that we are able to generate quantifiable operating results for our clients.’
According to Annemiek van Moorst, founding partner at TOTE-M: ‘G-CEM has time and again been able to set the standards and is a solid party for continuing the successes in CEM. We only enter into partnerships if they offer new opportunities for both parties and if the collaborations will produce long-lasting business relationships. G-CEM and TOTE-M are on the same wavelength on this point.’
Both TOTE-M and G-CEM are confident that their customers will benefit from the pooling of their respective expertise.
About G-CEM
G-CEM helps companies create effective customer experience. Its methodologies combine the art and science of CEM in experience innovation. G-CEM runs the world-leading Global CEM Certification Program in London, Amsterdam, Dubai, Shanghai, Hong Kong, Singapore, Paris and San Francisco, with clients from 37 countries on five continents.
For more information about G-CEM, please go to:
