Training courses

The common saying is ‘Knowledge is power’, but TOTE-M prefers ‘Knowledge is strength’ – the strength to innovate and the strength to realize innovations. TOTE-M is a strong partner. We have combined our knowledge and practical experience into a number of master classes, workshops and training courses for each of the TOTE-M Insights.

Master Class Enterprise Relationship Management/Enterprise Relationship Centre (ERM/ERC)
This master class offers up-to-date insights that will help you to capitalize on important trends and developments on the basis of your specific situation. You will be given solutions for turning your contact cost centre into an enterprise relationship value centre. This will lead to positive recommendations from your customers, partners and business relations. The half-day ERM/ERC module forms part of the annual Multichannel Management master class from Nyenrode Business University.

Customer Experience Management Master Class
This master class will provide you with insight into how you can apply the latest theories on customer experience – the ‘branded experience’ – in everyday practice.

Customized Contact Centre training course
The managers of contact centres must possess particular skills and knowledge. The emphasis in this customized Contact Centres management curriculum is on transferring these skills and knowledge.