Formulation of business case as the basis for decision-making for the purchase of a quality monitoring system

For the Dutch subsidiary of a major German media corporation, TOTE-M formulated a business case in preparation for the decision-making process for the acquisition of a quality monitoring (QM) system.

In order to prepare the business case, we first created a complete picture of the current situation. Based on these findings, we then defined, together with the client, improvements relating to the quality process, the human resource policy and the resources to be used. A number of specific requirements were also determined in this phase, including the scope of channels (email or not) and the demand for e-learning, as these choices have a considerable effect on both the acquisition costs of the QM system and the revenues. The business case was first substantiated and presented, after which the client proceeded with the purchase of the system.