Testimonials

TOFAȘ FIAT Turkey: "Partnership journey"

“Customer Experience is very new to our company.

Gamma

Sampson Lee, international expert and partner of TOTE-M in Customer Experience Management (CEM), developed the Branded Customer Experience Management Method.

Nike

Worldwide leading sports brand Nike sells more and more directly online to consumers.

De Post (Belgium)

The financial services department of the Belgian De Post wants to professionalize its image by creating dedicated banking shops in the mayor Post offices (shop-in-shop).

Zorg & Zekerheid

Zorg & Zekerheid is a health insurance company in the Netherlands.

Vitens

Vitens is the largest water supply company in the Netherlands. Besides, the quality and delivery of drinking water, Vitens wants to focus on the customer.

Harense Smid

Harense Smid is a retailer of consumer electronics and household appliances.

Mexx

For fashion retailer Mexx, TOTE-M has supported the board team with the determination and formulation of the customer (experience) management strategy during the summer of 2007.