For fashion retailer Mexx, TOTE-M has supported the board team with the determination and formulation of the customer (experience) management strategy during the summer of 2007.
Sampson Lee, international expert and partner of TOTE-M in Customer Experience Management (CEM), developed the Branded Customer Experience Management Method.
Vitens is the largest water supply company in the Netherlands. Besides, the quality and delivery of drinking water, Vitens wants to focus on the customer.
The financial services department of the Belgian De Post wants to professionalize its image by creating dedicated banking shops in the mayor Post offices (shop-in-shop).
