Welcome to TOTE-M,
innovators in Customer Experience

Transformation of a
Customer driven culture starts here

Founders of the Customer Journey
movement in The Netherlands

Our Clients

We are proud of our clients. They always come first!
Watch and listen about their experiences with TOTE-M.

BMW Netherlands

Triodos Bank

Vitens

 

Do you want to know more? Take a look at the following cases

See more of our clients

Your Ambition

Do you want to create a customer experience that is more memorable? A customer experience that results in customers that stay longer, buy more, and recommend your business? That is exactly what we help our clients accomplish! We do this using the following methods.

Do you want to know what TOTE-M can do for you and your customers?

Our Philosophy

We have chosen to specialize in one thing and one thing only: customer experience. Within this area of expertise we help our clients from A to Z; from the first analysis to the training of the last employee. Our approach focuses on three pillars that are essential for an optimal customer experience. The pillars are:

Knowledge, skill, and a lot of
customer enthusiasm!


Fun Facts

25
Years since our foundation
168
Combined years of experience
139
House number
283
Increase of NPS at our clients last year

Calendar & News

Calendar

Meer agenda

News

Meer nieuws

TOTE-M TwitterTOTE-M linkedin

Contact

We would love to get acquainted over a nice cup of coffee. You are welcome to visit us at our office in Amsterdam, but we are just as happy to come to you. Call us at 020-4207780 or send us an email. See you soon!

Address
Veemarkt 319
1019 CC Amsterdam
The Netherlands
Phone
+31(0)20 420 77 80