Welcome to TOTE-M,
the customer experience consultancy

We create, facilitate, and sustain
valuable experiences.

Our Clients

We are proud of our clients. They always come first!
Watch and listen about their experiences with TOTE-M.

BMW Netherlands

Triodos Bank



Do you want to know more? Take a look at the following cases

See more of our clients

Your Ambition

Do you want to create a customer experience that is more memorable? A customer experience that results in customers that stay longer, buy more, and recommend your business? That is exactly what we help our clients accomplish! We do this using the following methods.

Do you want to know what TOTE-M can do for you and your customers?

Our Philosophy

We have chosen to specialize in one thing and one thing only: customer experience. Within this area of expertise we help our clients from A to Z; from the first analysis to the training of the last employee. Our approach focuses on three pillars that are essential for an optimal customer experience. The pillars are:

Knowledge, skill, and a lot of
customer enthusiasm!


Our team consists of consultants and associates, each with a proven record in the field of customer experience. We would love to introduce ourselves to you.
  • Kees Kerkvliet
    Managing Director
    The Captain; of TOTE-M and for pleasure on his boat LOLA. On deck, in front of the group, or on stage, Kees is in his element, at full speed, and always inspiring!
  • Kris Konrad TOTE-M

    Kris Konrad
    Senior Consultant
    If it comes to travel, Kris knows no boundaries; whether he travels around the world or explores Customer Journeys!
  • Jan Nelissen
    Senior Consultant
    Jan loves speed. Not only on his motorcycle on the track, but also in his work.
  • Patricia Hoetelmans
    Senior Consultant
    Patricia is always looking for the best experience. At festivals, in kickboxing, but also with her Clients!
  • Frank Meydam

    (Nederlands) Frank Meydam
    Associate Consultant

    Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

    Frank is een verbindende teamspeler. Sporten doet hij het liefst in teamverband om samen te winnen maar ook in zijn werk om samen met de klant te bouwen aan een memorabele klantbeleving!

  • Annelies Vermeulen
    Office Manager
    Our backbone and anchor, Annelies ensures that everything runs smoothly at TOTE-M
  • Richard Brandhorst
    Associate Consultant Data & CRM
    Nothing makes Richard happier than an enormous amount of data that he can tackle. It might look like magic, but he always manages to extract unexpected and valuable insights
  • Sydney Brouwer
    Associate Consultant
    Sydney loves to improvise, even making a hobby out of it. In his spare time, he plays a lot of improvisation theater and enjoys theater sports.
  • Ursula de Mol
    Associate Consultant Digital
    Ursula is our expert on everything digital. Online customer contact, UX and Omni channel are the keywords that make Ursula tick.
  • Ralph Poldervaart
    Associate Consultant Personas & Storytelling
    Ralph can make and tell great stories, including heroes and villains; he manages to put this skill to excellent use in the business world.
  • Madhu Mathoera
    Associate Consultant Communication and Online
    Madhu doesn’t like to play hide and seek, but just wants to share knowledge and make everyone visible!
  • Nancy van Beest
    Associate Consultant
    As a Customer Anthropologist Nancy seeks better understanding of organisational cultures in general, and the emotions and behaviour of customers and employees in particular.

Join the team

Fun Facts

Years since our foundation
Combined years of experience
House number
Increase of NPS at our clients last year

Calendar & News


Meer agenda


Meer nieuws

TOTE-M TwitterTOTE-M linkedin


We would love to get acquainted over a nice cup of coffee. You are welcome to visit us at our office in Amsterdam, but we are just as happy to come to you. Call us at 020-4207780 or send us an email. See you soon!

Veemarkt 319
1019 CC Amsterdam
The Netherlands
+31(0)20 420 77 80