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Kees Kerkvliet
Managing DirectorThe Captain; of TOTE-M and for pleasure on his boat LOLA. On deck, in front of the group, or on stage, Kees is in his element, at full speed, and always inspiring! -
Kris Konrad
Senior ConsultantIf it comes to travel, Kris knows no boundaries; whether he travels around the world or explores Customer Journeys! -
Jan Nelissen
Senior ConsultantJan loves speed. Not only on his motorcycle on the track, but also in his work. -
Patricia Hoetelmans
Senior ConsultantPatricia is always looking for the best experience. At festivals, in kickboxing, but also with her Clients! -
Frank Meydam
Associate ConsultantFrank is a team player. He prefers to do sports in a team to win together, but also in his work to build a memorable customer experience together with the customer! -
Annelies Vermeulen
Office ManagerOur backbone and anchor, Annelies ensures that everything runs smoothly at TOTE-M -
Richard Brandhorst
Associate Consultant Data & CRMNothing makes Richard happier than an enormous amount of data that he can tackle. It might look like magic, but he always manages to extract unexpected and valuable insights -
Sydney Brouwer
Associate ConsultantSydney loves to improvise, even making a hobby out of it. In his spare time, he plays a lot of improvisation theater and enjoys theater sports. -
Ursula de Mol
Associate Consultant DigitalUrsula is our expert on everything digital. Online customer contact, UX and Omni channel are the keywords that make Ursula tick. -
Ralph Poldervaart
Associate Consultant Personas & StorytellingRalph can make and tell great stories, including heroes and villains; he manages to put this skill to excellent use in the business world. -
Madhu Mathoera
Associate Consultant Communication and OnlineMadhu doesn’t like to play hide and seek, but just wants to share knowledge and make everyone visible!
Team
Our team consists of consultants and associates, each with a proven record in the field of customer experience. We would love to introduce ourselves to you.
