Team

Our team consists of consultants and associates, each with a proven record in the field of customer experience. We would love to introduce ourselves to you.

  • Kees Kerkvliet
    Managing Director
    The Captain; of TOTE-M and for pleasure on his boat LOLA. On deck, in front of the group, or on stage, Kees is in his element, at full speed, and always inspiring!

  • Jan Nelissen
    Senior Consultant
    Jan loves speed. Not only on his motorcycle on the track, but also in his work.

  • Patricia Hoetelmans
    Senior Consultant
    Patricia is always looking for the best experience. At festivals, in kickboxing, but also with her Clients!

  • (Nederlands) Zaïsha Cowles
    Senior Consultant

    Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

    Zaïsha is creatief en doortastend. Een echte doener die werkt aan en vanuit het klantperspectief. Met haar scherpe focus en verbindend vermogen scoort ze graag op het hockeyveld en daarbuiten.

  • (Nederlands) Dominique ‘t Jong
    Consultant

    Sorry, this entry is only available in Dutch. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

    Dominique houdt van stralen; stralende werknemers en stralende klanten maar ook van zonnestralen op het terras, de golf- en tennisbaan of een tropisch eiland.

  • Annelies Vermeulen
    Office Manager
    Our backbone and anchor, Annelies ensures that everything runs smoothly at TOTE-M
  • Kris Konrad TOTE-M

    Kris Konrad
    Associate Consultant
    If it comes to travel, Kris knows no boundaries; whether he travels around the world or explores Customer Journeys!
  • Frank Meydam

    Frank Meydam
    Associate Consultant
    Frank is a team player. He prefers to do sports in a team to win together, but also in his work to build a memorable customer experience together with the customer!

  • Richard Brandhorst
    Associate Consultant Data & CRM
    Nothing makes Richard happier than an enormous amount of data that he can tackle. It might look like magic, but he always manages to extract unexpected and valuable insights

  • Sydney Brouwer
    Associate Consultant
    Sydney loves to improvise, even making a hobby out of it. In his spare time, he plays a lot of improvisation theater and enjoys theater sports.

  • Ursula de Mol
    Associate Consultant Digital
    Ursula is our expert on everything digital. Online customer contact, UX and Omni channel are the keywords that make Ursula tick.

  • Ralph Poldervaart
    Associate Consultant Personas & Storytelling
    Ralph can make and tell great stories, including heroes and villains; he manages to put this skill to excellent use in the business world.

  • Madhu Mathoera
    Associate Consultant Communication and Online
    Madhu doesn’t like to play hide and seek, but just wants to share knowledge and make everyone visible!

Join the team

Comments are closed.