Team

Our team consists of consultants and associates, each with a proven record in the field of customer experience. We would love to introduce ourselves to you.

  • Kees Kerkvliet
    Managing Director
    The Captain; of TOTE-M and for pleasure on his boat LOLA. On deck, in front of the group, or on stage, Kees is in his element, at full speed, and always inspiring!
  • Kris Konrad TOTE-M

    Kris Konrad
    Senior Consultant
    If it comes to travel, Kris knows no boundaries; whether he travels around the world or explores Customer Journeys!

  • Jan Nelissen
    Senior Consultant
    Jan loves speed. Not only on his motorcycle on the track, but also in his work.

  • Patricia Hoetelmans
    Senior Consultant
    Patricia is always looking for the best experience. At festivals, in kickboxing, but also with her Clients!
  • Frank Meydam

    (Nederlands) Frank Meydam
    Associate Consultant

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    Frank is een verbindende teamspeler. Sporten doet hij het liefst in teamverband om samen te winnen maar ook in zijn werk om samen met de klant te bouwen aan een memorabele klantbeleving!

  • Annelies Vermeulen
    Office Manager
    Our backbone and anchor, Annelies ensures that everything runs smoothly at TOTE-M

  • Richard Brandhorst
    Associate Consultant Data & CRM
    Nothing makes Richard happier than an enormous amount of data that he can tackle. It might look like magic, but he always manages to extract unexpected and valuable insights

  • Sydney Brouwer
    Associate Consultant
    Sydney loves to improvise, even making a hobby out of it. In his spare time, he plays a lot of improvisation theater and enjoys theater sports.

  • Ursula de Mol
    Associate Consultant Digital
    Ursula is our expert on everything digital. Online customer contact, UX and Omni channel are the keywords that make Ursula tick.

  • Ralph Poldervaart
    Associate Consultant Personas & Storytelling
    Ralph can make and tell great stories, including heroes and villains; he manages to put this skill to excellent use in the business world.

  • Madhu Mathoera
    Associate Consultant Communication and Online
    Madhu doesn’t like to play hide and seek, but just wants to share knowledge and make everyone visible!

  • Nancy van Beest
    Associate Consultant
    As a Customer Anthropologist Nancy seeks better understanding of organisational cultures in general, and the emotions and behaviour of customers and employees in particular.

Join the team

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