Memorable projects, a remarkable team!
Working at TOTE-M guarantees a dynamic job with all the opportunities to develop yourself. TOTE-M is always interested in getting in touch with consultants that have relevant and proven experience. In addition to permanent staff, TOTE-M also likes to meet with independent consultants who have extensive experience in our field.
You have extensive expertise in the field of customer interaction and customer experience. Your track record gives you a professional advantage for clients. You have a passion for customer experience and know the world of customer contact and / or marketing through and through. You have excellent project skills and know how to excel in a team and exceed customer expectations. You want to play a leading role in all phases of strategic programs, both in the Netherlands and internationally. Your interest and expertise lie in customer experience, cross-channel management, CRM and contact management. You have a conceptual understanding of ICT solutions.
- A university degree (MSc. or drs.), preferably in marketing, (commercial) economics or business
- At least 5 to 8 years experience in (marketing) advisory, preferably in a consulting firm
- Demonstrated experience with customer interaction, customer experience management, cross-channel management, CRM and / or contact center management
- Experience and knowledge of qualitative and quantitative customer research is a plus
- Experience and knowledge of branding and brand experience is a plus
- Entrepreneurial and Commercial spirit
- Strong communication skills, energetic and proactive, self-starter
Please send your resume and motivation to Annelies Vermeulen or call for more information at +31 (0) 20-420 77 80.